Unified CX Analytics
Live, cross-platform customer experience insights - powered by AI agents that connect to every helpdesk and surface actionable intelligence automatically.
What the Dashboard Tracks
Six core metrics that give your CX team a 360-degree view of support health with live updates.
CSAT Health Score
92%Real-time satisfaction prediction based on ticket sentiment, resolution speed, and historical patterns.
Escalation Risk Index
LowAI-powered early warning system that flags tickets likely to escalate before they do.
First Response Time
< 4mTrend analysis of first response times across all channels with automated alerting on regressions.
Knowledge Gap Coverage
87%Identifies topics where your knowledge base is missing or outdated, reducing repeat tickets.
Agent Quality Scores
4.6/5Automated QA scoring across tone, accuracy, compliance, and resolution quality per agent.
SLA Compliance Rate
98.5%Forecasts SLA breaches hours ahead and recommends workload redistribution to maintain targets.
Platform Coverage
Connect any helpdesk in minutes via MCP integrations - unified analytics across all your support tools.
Ready to build production
Self-host in minutes with Docker, or use the cloud. Either way, you own your data and your models.